Zenoti Review 2026
Enterprise salon and spa management for multi-location chains and large operations
Quick Verdict
Zenoti is the leading enterprise platform for large salon and spa chains with 5+ locations. It delivers AI-driven scheduling, advanced multi-location analytics, HIPAA compliance, and deep customization capabilities that smaller platforms simply can't match. The downside: custom pricing (typically $200–600+/mo per location), 2–4 month implementations, and complexity that's overkill for anything under 5 locations. For large chains, it's the clear leader.
Zenoti Pricing (2026)
Zenoti does not publish pricing publicly. All pricing requires a demo call and custom quote. Expect implementation fees ($5,000–20,000+) and annual contracts for most deployments.
Starter
Custom (est. $200–350/mo)
Single location with core features
- Booking & scheduling
- POS & payments
- Client management
- Basic reporting
- Staff management
Growth
Custom (est. $350–600/mo)
Multi-location with advanced features
- Multi-location management
- Advanced analytics
- Marketing automation
- Loyalty programs
- AI features
- API access
Enterprise
Custom
Full enterprise suite for large chains
- Unlimited locations
- AI scheduling optimization
- Demand forecasting
- Open API / custom integration
- HIPAA compliance
- Dedicated CSM
- White-glove implementation
Complete Feature Breakdown
Enterprise Management
| Multi-Location Analytics(Best-in-class) | |
| AI Scheduling Optimization | |
| Demand Forecasting | |
| Centralized Brand Management | |
| Open API / Custom Integration | |
| HIPAA Compliance |
Operations
| Online Booking | |
| POS & Payments | |
| Inventory Management | |
| Staff Payroll | |
| Commission Management | |
| Franchise Management |
Marketing
| Email & SMS Marketing | |
| AI-Driven Campaigns | |
| Loyalty Programs | |
| Mobile App (White Label) | |
| Gift Cards | |
| Memberships |
Pros & Cons
Pros
- Industry-leading multi-location analytics and AI forecasting
- HIPAA compliance for med spa and wellness chains
- Open API enables custom enterprise integrations
- AI-driven scheduling optimization reduces staffing waste
- White-label mobile app for branded client experience
- Built for franchise and chain management from the ground up
Cons
- Custom pricing with no transparency — requires sales process
- 2–4 month implementation time
- Significant implementation costs ($5,000–20,000+)
- Overkill for any business under 5 locations
- Customer support requires navigating enterprise support tiers
Who Is Zenoti Best For?
✅ Zenoti is a great fit if...
- Salon chains with 5–500+ locations
- Franchise salon groups needing centralized brand management
- Large med spa chains requiring HIPAA compliance
- Enterprise wellness companies with custom integration needs
- Businesses with $5M+/year revenue that can justify the investment
⚠️ You may want to look elsewhere if...
- Single-location salons of any size
- Salon groups under 5 locations
- Operations without dedicated IT support for implementation
- Businesses wanting transparent, immediate pricing
Frequently Asked Questions About Zenoti
How much does Zenoti cost per month?
Zenoti does not publish pricing. Based on industry reports and user disclosures, single-location pricing typically starts around $200–350/mo. Multi-location enterprise deployments commonly run $400–1,000+/mo plus implementation fees. You must contact Zenoti for a custom quote.
Who uses Zenoti?
Zenoti is used by major salon and spa chains including Sport Clips, European Wax Center, Drybar, and other large franchise brands. It's also popular among luxury hotel spa chains, large wellness companies, and med spa groups with multiple locations. It's designed specifically for enterprise-scale operations.
Is Zenoti HIPAA compliant?
Yes. Zenoti offers HIPAA compliance with a Business Associate Agreement (BAA) for businesses that store protected health information. This makes it suitable for medical spa chains, wellness centers offering health services, and other businesses with healthcare data requirements.
How long does Zenoti implementation take?
Zenoti implementations typically take 2–4 months for multi-location deployments, including data migration, staff training, and system customization. Single-location implementations can be faster. Expect a dedicated implementation team and structured change management process.
Should a small salon use Zenoti?
No. Zenoti is significantly over-engineered and over-priced for salons under 3–5 locations. For a single salon or small group, platforms like Mangomint ($165/mo), Boulevard ($176/mo), or Vagaro ($30–90/mo) offer 90% of the same functionality at a fraction of the cost and complexity.
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